Service Desk Express Interface Wizard

Manage data in a Service Desk Express environment and save time and resources. The Service Desk Express Interface Wizard easily imports and extracts data from your database, thereby enforcing existing logic and business rules, and supporting custom tables. Enforces required fields and maintain data dependencies, with no scripting or programming required. The Service Desk Express Interface Wizard includes all the tools you need to easily manage your data, including four powerful data import tools: Client Interface Wizard, which manages client and personnel data, Asset Management Interface Wizard which imports asset information, Work Order Interface Wizard which manages work order data and details, and Help Desk Interface Wizard which imports and exports incident information.

Connect Your Resources
Transfer data from old legacy databases and build Service Desk Express browser forms to manage the data from where your employees work.

Reduce Costs
Service Desk Express Interface Wizard associates critical information from back-end operations with help desk tickets, problem management issues, and change management processes. Utilizing the Interface Wizard, you can complete this integration in minutes, rather than months.

Increase Productivity
Quickly integrate your data and increase your productivity by getting the right data to the right people. The Service Desk Express Interface Wizard lets your staff quickly import data, thereby allowing them to spend time on other issues.

Adaptive
Service Desk Express Interface Wizard supports all your customizations, and can be used for custom as well as system tables.

Simplify Integration
The Interface Wizard provides a development object framework and a collection of utility applications, which simplify the connection of Service Desk Express to external applications. The Interface Wizard object interface is a simple, direct interface to the Service Desk Express environment, through which basic operations (create, update, delete) can be implemented.

Maintain Referential Integrity
Apply business logic and rules to data as it passes through the wizard, thereby maintaining the referential integrity of your data.

Robust Windows Services
The Interface Wizard provides a set of framework applications that quickly build robust import/export service applications. The services generated by the Interface Wizard are managed as standard Windows NT/2000 services, and are stopped, started, and scheduled using standard Windows management tools.

Increase Your Return on Investment
Combine the capabilities of Service Desk Express Service Desk with your existing data, and the Service Desk Express Interface Wizard will leverage your company's investment. Tap into vast resources of existing legacy information, provide users with more information, and improve service times and capabilities.

Improve Efficiency
Consolidate the data your customers need into one application. Improve the efficiency of your customer service staff by helping them find information and answer questions quickly, without logging into multiple databases.

Interface Wizard Products at a Glance
	Client Data Asset Data Help Desk Data Work Order Data
Service Desk Express Interface Wizard
Client Interface Wizard
Asset Management Interface Wizard
Help Desk Wizard
Work Order Wizard