Service Desk Express Selective Ticket Indexing
Control the
information added to your help desk knowledge base.
Service Desk Express Selective Ticket Indexing allows you
to select tickets to be included or excluded from the
help desk knowledge base. By checking a box on the help
desk form, ticket descriptions and resolutions are
automatically added to your Knowledge base. Your help
desk knowledge base is easier to manage and enables your
help desk staff to solve recurring problems faster.
Ensure Accuracy
Keep your knowledge base accurate and up to date
with Selective Ticket Indexing.
Quick and Easy Installation
Add the Service Desk Express Selective Ticket Indexing add-on to an
existing Service Desk Express installation, and within
minutes you will control the information in your
knowledge base.
Improve Service
Provide your staff with an accurate knowledge base,
thereby enabling them to quickly answer questions and
help customers.
