Service Desk Express Knowledge Bases
Provide instant answers to questions on a wide range
of desktop applications. KnowledgeBroker™ (KBI)
prepackaged support content provides your service agents
and end users with fast and easy answers to the
questions that people ask most often. Seamlessly
integrated with Service Desk Express Service Desk and the
Service Desk Express Self
Service Portal, KBI knowledge bases provide dramatic
returns on investment by reducing incoming calls to your
service desk and providing end users 24X7 self-help
access to solutions.
Save Time
Help desk analysts get up to speed quickly. The
Service Desk Express Statistical Information Server (SIR) provides a
quick and easy interface for searching through thousands
of solutions in just seconds.
Save Resources
Building your own knowledge base could take months
or years. With KBI knowledge bases, you will immediately
reap the benefits of knowledge content specialists
without wasting time or resources.
Increases Productivity
Fast, clear and accurate answers increase call
center productivity. KBI knowledge bases are implemented
quickly, providing your staff with an immediate expert
resource.
Knowledge Bases
Choose the knowledge base that is right for your
business. Service Desk Express provides two options to choose from: KBI
TotalBase™ or KBI Microsoft Solution Support Suite.
Easy To Use
Integrated tightly with Service Desk Express Service Desk and
Service Desk Express
Client Services, KBI knowledge bases are easily searched
by analyst or end users using a simple and intuitive
interface.
Content Templates
Add your own specialized or proprietary solutions
quickly and easily. KBI content templates are designed
to match the of KBI content, and allow you to integrate
your own solutions seamlessly.
Fast
Search through thousands of cases in seconds to find
the right solution. The Service Desk Express engine quickly searches
possible solutions and displays them based on
probability
Concise
KBI answers are concise. The solutions have been
developed by KBI knowledge experts and compiled for easy
access.
