Service Desk Express Client Services

Offer the power of Service Desk Express Service Desk to your customers and improve service while reducing costs. Service Desk Express Client Services allows your customers to enter requests, search for answers, and check status. The fully customizable Service Desk Express Client Services integrates seamlessly with Service Desk Express Service Desk, enabling users to access the information they need, anytime, anywhere, and without installing special software. Service Desk Express Client Services can help you save time and money by allowing customers to help themselves. By placing the power of Service Desk Express Client Services at your clients' fingertips, small and medium businesses can reduce support costs and increase customer satisfaction.

Increase Productivity
Reduce the amount of data entry your staff must perform by deploying Service Desk Express Client Service to your customers. Using the simple interface, customers can submit new records, update existing ones, and check status.

Reduce Costs
Industry analysts estimate that a call to a service organization costs five times more than a self-service request. Service Desk Express Client Services helps you lower costs by reducing calls to your service department.

Empower Users
Empower your customers to find answers and solve problems on their own. Service Desk Express Client Services gives users easy access to Frequently Asked Questions and a knowledge search in the same easy-to-use interface.

Contact Management
Clients and employees can quickly and easily update their address, phone number and contact information anytime, without having to contact customer service or the help desk.

FAQ System
Help customers help themselves. Frequently Asked Questions are designed to save time and resources by making it easy for customers to find answers to the most common problems.

Event Notification Ticker
Customers can link themselves to an event, such as a product recall or system failure. And Service Desk Express Client Services automatically notifies them when the issue has been resolved.

Knowledge Base Search
Service Desk Express Client Services features a simple and intuitive interface allowing customers to quickly search your knowledge base of previously resolved problems. With the addition of the BMC Knowledge Management Express knowledgebases, your customers have the ability to search for consistent and accurate answers to many software questions.

Contact Us
Service Desk Express Client Services includes a Contact Us feature, which enables customers and employees to provide feedback to your organization, or contact you for additional information.

Multi-lingual Support
Service Desk Express Client Services helps you provide global support to your customers around the world. With support for four languages, English, German, French, and Spanish, you can quickly have world support.

On-line Registration
If your client is not registered within your system, they can easily add themselves, and immediately begin utilizing all the functions of Service Desk Express Client Services without calling a traditional help desk.