Service Desk Express Change Management

Change is never easy and without the right systems in place it can have a negative affect on your bottom line and your business. Whether it is employee responsibilities, relocations, or technology modifications, companies require both technology and business processes to effectively manage and evaluate change. With new tech budgets and IT spending being examined in detail, there’s never been a better time to ensure your project’s success.

Service Desk Express Change Management helps you focus the “right” people and resources on the “right” problems delivering improved financial performance and increased manageability to your business. Service Desk Express Change Management incorporates a flexible browser-based architecture and solid business processes to help organizations manage change. A patented software solution built around automated workflow, Service Desk Express Change Management is easy to install and implement. Easily customizable without programming knowledge, the browser-based solution enables managers to define a problem, develop a plan for change, assess the plan, and gather approvals–effectively and automatically.

Reduce the Cost of Change:
Change management is the process of managing change with minimal disruptions to the business. Service Desk Express Change Management is designed to streamline this complex and sometimes confusing process by helping you:

• Assess technology and business risks

• Obtain approvals

• Manage inventory purchasing, scheduling, and tracking

• Measure effectiveness, financial impact, and resources required

• Windows 2000

• Remote access

Implementing changes without the right processes can be expensive if you haven’t planned properly. Service Desk Express Change Management is built around ITIL® best practices and can help you reduce the costs of change.

Minimize Impact on your Business
Implementing change can adversely affect your business. Service Desk Express Change Management allows you to include a back-out plan to reduce unforeseen problems and minimize the impact. Knowing how your staff, assets, and business functions are affected allows you to make better business decisions, reduce risks, and improve your bottom line.

Build Organizational Alignment
Service Desk Express builds organizational alignment and efficiency by effectively leveraging high-impact resources in IT, Legal, HR, Sales, and more, to automate the change process and involve the right people at the right time. Evaluating the risks and benefits of a proposed change prior to implementation increases the efficiency of the process and your chances for success.

Save Time and Increase Productivity
Managing changes across your organization can be a complex and time-consuming process. Service Desk Express automates the workflow and controls notifications automatically via email, pagers, cell phones, and the Web, keeping everyone involved, updated, and informed of changes.

Features:

Change Console
From this single screen you can review assessments, approve requests, attach files, and dispatch work orders. This is the central point of control for all aspects of the change management process.

Problem Management
A change can be initiated because of a problem, or it can be the cause of one. Service Desk Express Service Desk problem management is tightly integrated into the change management process.

Assessments, Approvals, and Impact
With Service Desk Express Change Management you can track cost estimates, business risks, and business impact in a centralized repository that is easily accessible by key stakeholders. Utilize email or pagers for approvals and notification of change plans.

Change Schedule
You can ensure resources are available and the timing is right. The change schedule visually displays each approved change and lets you promptly see what changes are occurring and when.

Work Order Management
The Service Desk Express Service Desk Work Order module is totally integrated with the Service Desk Express Change
Management console allowing you to dispatch work orders and assign tasks related to a change.

Rollout and Back-Out Plans
Planning the rollout of a change is important, but having a good back-out plan can save you money if issues arise. Service Desk Express provides both rollout and back-out plans to ensure your change plan is complete.

Inventory
Link and track inventory items that are affected by change. The Service Desk Express Service Desk inventory module tracks parts and configurations from purchase to installation and helps you to manage change management projects from start to finish.

ITIL Best Practices
Service Desk Express Change Management is built around the Information Technology Infrastructure Library (ITIL), an integrated, process-based, best practice framework for managing IT services. By utilizing the ITIL framework, Service Desk Express helps you to align IT and business objectives to reduce costs and meet customer demands.

Reporting
A key element to change management is reporting on the process and evaluating the effectiveness of the change. Service Desk Express Change Management includes prewritten reports as well as a custom report-writing tool that lets you easily develop reports for your specific business needs.