Training

 

Proper training for your staff is the key to both your long-term success and to obtaining the maximum return possible on your investment. Get your staff up to speed quickly with our hands-on technical courses. In the event our standard courses do not meet your needs, we also offer customized on-site training tailored to meet your specific objectives.

 

Service Desk Express 9.x: What's New

Through a combination of lecture and demonstration, this recorded WebCast details the new features and functionality included in Service Desk Express Service Desk 8.x. An optional assessment test is included with the WebCast. This technical course is designed for system administrators, implementation staff, and other key personnel.

 

Service Desk Express 9.x: Administering – Part 1

In this course, you will learn about Service Desk Express Service Desk from the perspective of a system administrator. You will learn the skills to effectively navigate through the Service Desk Express Service Desk application and discover how to use Service Desk Express’s Customization Wizard, Business Automation engine, and Database Administration tool to tailor the application to your business needs.

 

Service Desk Express 9.x: Administering – Part 2

The Service Desk Express Service Desk application provides your organization with the tool necessary to effectively customize your business logic. Advanced Service Desk Express Service Desk Administration is a series of modules used to customize and automate tasks anywhere in your helpdesk system.

 

Service Desk Express 9.x: Using Crystal Reports

Using Crystal Reports for Service Desk Express Service Desk begins with an overview of reporting and Crystal Reports. Students create simple reports by selecting the database, default report sections and placing fields and headings. This two-day course will give students the necessary skills to effectively use the powerful features of Crystal Report Designer to generate information packed reports of service desk activity.

 

Service Desk Express 9.x: Advanced Crystal Reports

Advanced Crystal Reports 8.0 for Service Desk Express Service Desk begins with an overview of the skills learned in the  Using Crystal Reports for Service Desk Express Service Desk course. Students then receive an overview of the new features in this release of Crystal Reports. This three-day course will give students the necessary skills to effectively use the powerful features of Crystal Report Designer to generate information packed reports of Service Desk activity.

 

Service Desk Express 9.x: Implementing Asset Management

The Implementing Asset Management course provides a comprehensive overview of the Service Desk Express database architecture. Hands on practical demonstrations of the features and functionality Inherent in Service Desk Express Service Desk modules are demonstrated allowing Service Desk Express Administrators to customize and populate Service Desk Express Service Desk Asset Management modules.

 

Service Desk Express 9.x: Change and Configuration Management

The purpose of this course  is to provide you with the basic skills necessary to utilize the Service Desk Express Change and Configuration Management Option pack. At the completion of the course you will understand the concepts of change management, the Service Desk Express Change Management Console, RFC management and work orders in relation to RFC’s.

 

Service Desk Express 9.x: Desktop Automation Suite
Service Desk Express Desktop Automation Suite is a comprehensive network management system equipped with tools to assist you in the administration of your network environment. All tools are designed to work together to provide powerful management capabilities that help you resolve many issues that might be present in your networks. This course presents an overview of the tools, features, and architecture of this product. In addition this course will teach you how to integrate Desktop Automation Suite with the Service Desk Express Service Desk.