System Assessment

 

If your organization is already using Service Desk Express you may find yourself thinking:

 

       We love Service Desk Express and it is working great for Incident Management, but we aren’t sure how to develop the great functionality we aren’t using (i.e. Asset Management, Purchasing, Business Automation).

       We like Service Desk Express and we know it has a lot of potential, but we are not using it very effectively and we are not satisfied with our implementation.

       Our users are confused by complicated menus and forms.

       We are frustrated by ongoing technical problems.

 

If you find yourself thinking along any of these lines, we can help! Our Service Desk Express System Assessment includes:

 

       Thorough review of your Service Desk Express Installation including Hardware, Operating System, Database, and Application Server components.

       Service Desk Express Optimization using Database & Application Server Settings.

       Extensive review of your existing processes in Service Desk Express including Navigator Bars, Forms and Permissions.

       Assessment of your existing Service Desk Express Business Automation Settings and Business Rules.

       Key findings and recommendations are outlined in a report containing:

o        Technical/Configuration issues to be addressed

o        Disaster Recovery Guidelines

o        Process Improvement Recommendations

o        Business Automation Recommendations

o        Roadmap for expanding Service Desk Express usage to other departments or to utilize other modules/options.