Password management for thousands of users, across multiple systems, is a costly problem. IT help desks report that 20% to 40% of calls are password-reset requests and industry analysts report that these calls can cost $25 to $35 to resolve. Users typically spend twice as much time trying to resolve a password problem as the help desk, so the cost of user productivity can be double that of the direct support cost. Assuming you take 1,000 calls per month, between 200 and 400 of those may be password related. If the average cost per call is $25, you could be spending a minimum of $5,000 per month servicing password issues. This amounts to a significant expense that can be avoided with the right tools. Service Desk Express Service Desk and P-Synch reduce password complexity, and significantly reduce the number of password problems that users experience.

We can help you immediately reduce support costs, improve user productivity, and enhance system security through the effective implementation of Password Management. Together, these benefits can yield a positive ROI in just a few months.