Implementation
While all of the solutions we offer feature relatively
simple installation, we understand how difficult it can
be for organizations to effectively implement a new
solution. In order to help you unlock the full potential
of your purchase, we have designed implementation
packages focused on the following key objectives:
Thoroughly understanding the unique needs of your
business
Methodically mapping your business needs to the features
or modules that will most effectively improve your
service levels and/or increase customer satisfaction
Devising your solution with the big picture in mind, so
that future enhancement or expansion will not require
the re-design of modules or solutions already being
utilized
Developing a plan to take your solution to the next
level when you are ready
Working diligently to minimize the time and cost to
implement your solution
Other benefits to utilizing our implementation services are:
All implementations will be performed by a Certified
Service Desk Express Consultant with real-world experience
Unlike most service providers, our packages are based
upon a clear set of deliverables, rather than a set
number of hours. That means you know up-front what you
can expect from us – and we will deliver!
Packaged
Services
Service Desk
Express Service Desk
We leverage our experience with hundreds of other clients
and our knowledge of industry standards to ensure your
Service Desk Express implementation is successful. Our Strategic
Design Workbook™ will allow you to achieve maximum
results in minimal time.
Service Desk
Express Change Management
We offer highly-customized implementations built around your
business objectives. Whether or not you have defined
processes for managing change, you can rely on our
expert guidance to ensure that your system will meet
your needs.
Service Desk
Express Desktop Automation Suite
We can help your organization immediately realize the return
on your investment. Our practical advice and solid
implementation skills will ensure your success at
managing your infrastructure more effectively while
improving service efficiency.
Service Desk
Express Knowledge Services
The effectiveness of your self-service site is determined by
the usefulness of the answers and the ease with which
users can resolve their own issues. Once we get things
“up and running”, we can help you understand how to
effectively manage knowledge throughout your
organization.
P-Synch Password Management
We can help you immediately reduce support costs, improve
user productivity, and enhance system security through
the effective implementation of Password Management.
Together, these benefits can yield a positive ROI in
just a few months.
Additional Products
We have wide-ranging implementation experience that includes
all of the available Service Desk Express Add-ons and Option Packs. Let
us help you expand your Service Desk Express system quickly and
effectively.
Custom
Consulting Services
While we have leveraged our implementation knowledge and
expertise to assemble packaged services, we also offer
custom consulting services to meet any need.
