IT Infrastructure Library (ITIL) Links:
The Official ITIL Site
The ITIL Toolkit
04.01.2005
Change Formation becomes an official BMC Software Solution Provider.
03.13.2005
Daniel Snow Consulting, Inc. is officially renamed to Change Formation, Inc.
11.15.2004
BMC Software Advances Service Support Leadership for Mid-Sized Businesses.
02.02.2004
BMC Software Completes Acquisition of Network Associates’ Service Desk Express Solutions Assets.
05.23.2002
Daniel Snow Consulting is incorporated.
Service Desk Express Technical Support:
http://magickb.remedy.com Call Toll Free: 1.800.96-MAGIC
Service Desk Express Packs & Patches: http://supportweb.remedy.com/Magic/Download.jsp
Service Desk Express User Group: http://groups.yahoo.com/group/magicsolutions
Service Desk Express Success Stories:
Banking: Addison Avenue Federal Credit Union
Education: Johns Hopkins Bloomberg School of Public Health
Education: Liverpool John Moores University (LJMU)
Financial Services: MC Lioness Realty Group
Hospitality: ClubCorp
Manufacturing: Hi-Tech Mold & Engineering
Services: Olan Mills
Technology: Canon
Travel: Travel and Transport
White Papers:
Operational Efficiency and Higher Customer Satisfaction
Service Desk Evaluation Guide
Help Desk: Build it or Buy it?
Best Practices in Change Management
Service Desk Express Change Management
Sarbanes-Oxley Section 404:How Service Desk Express Addresses General IT Control Requirements
