Strategic Advantage + Asset Management

 

The Strategic Advantage + Asset Management implementation is designed for clients who wish to utilize both Incident Management and Asset Management modules in Service Desk Express. This package includes:

 

       The Strategic Design Workbook™

       Installation of the Service Desk Express Database, Application, Database Admin Tool, Service Desk Express Management Center, MBA Option Pack and Crystal Reports.

       Configuration of the SMS Viewer Option Pack

       Value-added customizations to the Inventory Catalog, Inventory Categories, Configurations and Inventory Items modules

       Value-added customizations to the Client, Department, Company, Incident, Work Order and Whiteboard modules.

       Configuration of Groups, Support Staff, Permissions, Work Schedules, Holidays, and Categories.

       One-time import of Client information

       Configuration of Active Directory synchronization for scheduled imports of Client information.

       One-time import of Asset information

       One Day of End-User training on basic Service Desk Express usage

       Implementation of Automated notifications to both Clients and Support Staff when key events occur in the system.

       Knowledge Transfer throughout implementation with Service Desk Express Administrator

       At the completion of your implementation, we will provide you with a Roadmap for improving your service levels through additional Service Desk Express expansion and development

       Free onsite visit to support you during your “Go Live”