BMC Service Desk Express Suite version 9.6. This version further simplifies the product through various user interfaces and functionality improvements. It helps reduce risk through improved security and increases ability to diagnose and resolve administrative issues. The upgraded BMC Service Desk Express Client Services module enhances the quality of the end user experience and helps to further reduce the cost of support operations.

 

What’s new with SDE 9.6

New look and new features with Self Service Desk (SSD) and Client Services (CS)

 

  • Visual tab indicators

  • New Action Buttons

  • Multi-select options

  • ITIL v3 terminology and functionality updates

  • Retains search settings

  • Ability to search by selectable drop downs

  • New Quickviews features

  • SDE Password management

  • Additional Surveyor Reports

  • Program Launcher

  • Automatic reconnect to ISS

  • Integration Engine updates

  • Security Updates

  • …And more!

 

  • New interface for both SSD and CS

  • Staff member can login into Self Service as a client and authorize change approval and change assessments

  • User has the ability to reopen incidents

  • Files can be attached to Purchase Requests in client services and all custom modules

  • Customers can add and remove attachments

  • New customization options

  • Ability to brand your own sign in page

  • Additional security settings

  • …And more!

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